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Reservations Agent

Salary: £19000 - £19000
Job Type: Front Office
Employment type: Permanent
Location: London - W1
Reference: lk2083
Expiry: 04/12/2018


Reservation Agent ****Beautiful Hotel****19 000 + Benefits

Excellent Training on Offer****Excellent Career Path

Mostly Mon – Friday

My client hotel is in the beautiful hotel in Central London who are now looking for an experienced Reservation Agent

Your Main Responsibilities as Reservation Agent will be:

  • As Reservation Agent you will maximize occupancy and room rates, whilst maintaining the highest standard of performance and service.
  • As Reservation Agent you will be fully familiar with the short- and long-term availability of the hotel.
  • To up sell wherever possible
  • As Reservationist you will ensure that all telephone enquiries are handled politely and professionally and that your telephone etiquette and voice tone are appropriate.
  • As Reservation Agent you will ensure that all written (fax and email) reservation enquiries are professionally responded to.
  • Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process.
  • To bring any overbooking situation to the attention of the Front of House & Reservations Manager.
  • All filing to be efficiently completed including Reservations Requests, Rates, Web Availability Updates, Deposits and Payments due etc.
  • Document and submit any leads to the Sales manager to be actioned and captured on the database.
  • Ensure that the Front Office team is kept updated on any changes to same day reservations or tomorrow’s arrivals.

We value all applications, however due to the volume of response we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

In line with the requirements of the Employment Agencies Act 1973 Towngate Personnel are prohibited from charging work-seekers for work finding services.


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