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Reservations Agent

Salary: £25000 - £25000
Job Type: Front Office
Employment type: Permanent
Location: London - Camden
Reference: lk3067
Expiry: 07/07/2019

Details

Reservations Agent - Stunning Apartment Block Camden - £25 000 -Excellent Training on Offer

My client's premises are a stunning apartment block offering contemporary, stylish accommodation located in North London near Camden. Even though they are serviced apartments, the day to day functions are exactly the same as working in 4 or 5 Star Hotel Reservation department.

Your Main Responsibilities as Reservation Agent will be:

 

  • As Reservationist you will maximize occupancy and room rates, whilst maintaining the highest standard of performance and service.
  • As Reservationist you will be fully familiar with the short- and long-term availability of the Apartments
  • To up sell wherever possible
  • As Reservationist you will ensure that all telephone enquiries are handled politely and professionally and that your telephone etiquette and voice tone are appropriate.
  • As Reservationist you will ensure that all written (fax and email) reservation enquiries are professionally responded to.
  • Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process.
  • All filing to be efficiently completed including Reservations Requests, Rates, Web Availability Updates, Deposits and Payments due etc.
  • Document and submit any leads to the Sales manager to be actioned and captured on the database.
  • Ensure that the Front Office team is kept updated on any changes to same day reservations or tomorrow’s arrivals.

 

We value all applications, however due to the volume of response we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

In line with the requirements of the Employment Agencies Act 1973 Towngate Personnel are prohibited from charging work-seekers for work finding services.

Skills

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